TECHNICAL SERVICES ASSOCIATE - FRENCH
My client, a Galway based Medical Device, shared service operation,
seeks to hire a Technical Services Associate ? French. The role
provides first Level trouble shooting to end users, distributors and
commercial teams via phone, web-based tools and email, including
advising customers on the products intended use and addressing
specific user issues. While maintaining compliance to medical device
and diagnostics post-market surveillance regulations (e.g. US FDA
**Apply on the website** CFR Part **Apply on the website** / **Apply
on the website**, ISO **Apply on the website**, EU MDR) in all
activities.
RESPONSIBILITIES
* Receive inbound Customer calls and email communications and address
in a professional and friendly manner.
* Provide first level support in troubleshooting customer complaints
across the designated product range by analysing customer problems and
asking the appropriate questions to resolve.
* Documenting complaints and inquiries using the appropriate
guidelines and procedures to ensure accuracy of the records.
* Communication of complaint investigation conclusions to customers
through written reports and phone conversations.
* Review, prioritise and manage group mailboxes to ensure all
inquiries and complaints are actioned as per procedures.
* Resolve and address any complaints or inquiries within the targets
described within the key performance indicators for individuals, the
team and the company.
* To continually evaluate and identify opportunities to drive
process improvements that positively impact the customer experience.
* Develop and maintain areas of expertise in product specialisms
required for role; sharing and expanding knowledge within the
Technical Support team.
REQUIREMENTS
* Preferred but not essential qualification: 3rd Level
Certificate/Diploma in relevant discipline i.e. Biomedical Equipment
Services, Medical Transcription, Healthcare Services, Nursing,
Engineering discipline.
* The individual will have a minimum of 1-year experience working in
a medical/clinical environment or in customer facing support role in
an associated industry and be capable of providing excellent customer
experience with challenging technical complaints.
* Fluent French is required.
* Fluency in a second European language is a distinct advantage.
* Demonstrates the application of problem-solving methodologies,
detail-oriented, a critical-thinker, experienced at investigating and
resolving complex issues
* Demonstrates an understanding of the requirements of Technical
writing.
* Computer Literate; proficient in MS Word, PowerPoint, Excel and
Outlook.
* Strong written and verbal communication skills.
* The role is office based but a degree of flexibility is required.
* Ability to take ownership, organise workload and change priorities
quickly .
* Assume responsibility and Accountability for daily tasks and
highlights any risk to Team lead.
JOB DESCRIPTION
TECHNICAL SERVICES ASSOCIATE - FRENCH
My client, a Galway based Medical Device, shared service operation,
seeks to hire a Technical Services Associate ? French. The role
provides first Level trouble shooting to end users, distributors and
commercial teams via phone, web-based tools and email, including
advising customers on the products intended use and addressing
specific user issues. While maintaining compliance to medical device
and diagnostics post-market surveillance regulations (e.g. US FDA
**Apply on the website** CFR Part **Apply on the website** / **Apply
on the website**, ISO **Apply on the website**, EU MDR) in all
activities.
RESPONSIBILITIES
* Receive inbound Customer calls and email communications and address
in a professional and friendly manner.
* Provide first level support in troubleshooting customer complaints
across the designated product range by analysing customer problems and
asking the appropriate questions to resolve.
* Documenting complaints and inquiries using the appropriate
guidelines and procedures to ensure accuracy of the records.
* Communication of complaint investigation conclusions to customers
through written reports and phone conversations.
* Review, prioritise and manage group mailboxes to ensure all
inquiries and complaints are actioned as per procedures.
* Resolve and address any complaints or inquiries within the targets
described within the key performance indicators for individuals, the
team and the company.
* To continually evaluate and identify opportunities to drive
process improvements that positively impact the customer experience.
* Develop and maintain areas of expertise in product specialisms
required for role; sharing and expanding knowledge within the
Technical Support team.
REQUIREMENTS
* Preferred but not essential qualification: 3rd Level
Certificate/Diploma in relevant discipline i.e. Biomedical Equipment
Services, Medical Transcription, Healthcare Services, Nursing,
Engineering discipline.
* The individual will have a minimum of 1-year experience working in
a medical/clinical environment or in customer facing support role in
an associated industry and be capable of providing excellent customer
experience with challenging technical complaints.
* Fluent French is required.
* Fluency in a second European language is a distinct advantage.
* Demonstrates the application of problem-solving methodologies,
detail-oriented, a critical-thinker, experienced at investigating and
resolving complex issues
* Demonstrates an understanding of the requirements of Technical
writing.
* Computer Literate; proficient in MS Word, PowerPoint, Excel and
Outlook.
* Strong written and verbal communication skills.
* The role is office based but a degree of flexibility is required.
* Ability to take ownership, organise workload and change priorities
quickly .
* Assume responsibility and Accountability for daily tasks and
highlights any risk to Team lead.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
